Refund policy

Return & Refund Policy — Dulce Aroma by Gaby

30-day return window
You may request a return within 30 days of delivery. To start a return, email dulcearomabygabyllc@gmail.com or use our Contact page. Include your order number, the item you wish to return and the reason. Please wait for return instructions before sending anything back. We will provide the return address with your authorization.

Item condition
Items must be unused, unworn, unwashed and in their original condition, with tags, seals, accessories and original packaging intact. Proof of purchase is required. Perfumes, fragrances and personal-care products must be unopened with their original seals intact. Candles must be unused and unburned. Opened or used fragrance and personal-care items are not eligible for change-of-mind returns. This does not limit assistance for a defective, damaged or incorrect item.

Returning your item
After your return is approved, please send it within 14 days using the instructions provided. Keep your shipping receipt and tracking number. For change-of-mind returns, the customer is responsible for return shipping. We do not charge a restocking fee. If we sent an incorrect or defective item, or it arrived damaged, we will arrange an appropriate solution and cover the necessary return shipping. Fragrances may require special ground-shipping instructions; do not mail these items until we provide guidance.

Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us promptly if there is a problem. Include photos of the item and packaging when possible so we can review and help resolve the issue.

Refunds
We will inspect your return and notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days after we receive the returned item. Your bank or payment provider may need additional time to post the credit. Original shipping charges are not refundable for change-of-mind returns. For an incorrect, defective or damaged item, we will also refund the applicable original shipping charge when a refund is the agreed resolution.

Exchanges
Contact us if you would like a different item. Exchanges depend on availability; we may ask you to return the original item and place a new order.

Cancellations
Contact us as soon as possible if you want to cancel or change an order. We can cancel an order before it has been dispatched. Once shipped, the return process applies.

Your rights
This policy does not limit any rights or remedies available under applicable law.

Questions
Email dulcearomabygabyllc@gmail.com or use our Contact page.